Gevi Household V2.0 Countertop Gemi Nugget Ice Maker Open and Pour Water Refill | Stainless Steel Housing | Fit Under Wall Cabinet | White

Really enjoy the ice and works great. However, when the machine turns on to begin the cycle of making ice, it emits a loud squealing or high pitched long squeal I guess you can say. It sound like something is moving, causing it to happen. I believe it happens while it beginning to get cold to form ice. This happens before ice begins to drop and so concluded it is from it cooling and some moving part being affected by the cold. Stops once ice falls or begins to fall.I ignore the sound as it happens not too often, only when ice maker begins ice making. Can deal with it for the ice it produces. Also, I believe there is somewhere it mentions the ice doesn't melt as fast or stays longer. That isn't true. It melts right away, even in a vacuumed sealed flask. Maybe I read it somewhere, so could be not related to the maker but the type of ice it produces. Just an insight on the ice this makes.Great ice maker, some issues, but definitely makes a lot of ice. I have it connected with my fridge with both sharing a 0.5 micron water filter. Expensive water filter, but worth having extremely purified water with nothing affecting taste or quality.Update: Been a few months. Have MAJOR issues with the machine. Ice machine apparently was used or something. Under Oregon's Right to Repair Law, i decided to open up the ice maker to see what is going on as the sound was extremely loud squealing and water started to go everywhere.... opened it.... AND THE MACHINE IS 100% USED!!! There is some sort of thick white salty looking substance and water all over in the top portion of the machine, some sort of Gray silicone sealer all over, pieces of Styrofoam broken and screws missing. This looks as if the machine has leaked for quite some time and am not sure about the white stuff everywhere. When i opened the top reservoir, it was filled with the white salty stuff and all the tube are all filled with it. Was wondering why ever since I got it, the drain tubes were slow at draining. When the major issues arise, i attempted to turn the clean cycle on, it went on, then stopped and finished. Did this about 4 times because every time i started the machine up again, it began loud squealing when the ice i assumed began to be formed.I messaged the manufacturer as i think someone may have previously owned this unit and did the old switcheroo or some steps were missed on quality control and separating defective units from new ones. I decided to remove some more parts, since I am allowed to, and everything was in disarray. Missing screws, stripped screws, Grey silicone in place of where it looks like O-Rings should have been at, and the center shaft that moves the ice, was just caked with some sort of hardened white salty looking stuff in which I cannot remove without a flat head. It looks as though this was used where someone may have had very bad hard water or a lot of calcium in their water or something else. I cant explain how this got so bad. This looks like it may have taken a few years to happen or something. It stumps me. Unless someone attempted to clean the unit and used some sort of cleaner that did this.Anyways, hoping to get a response from manufacturer soon. Great ice maker, just wished it was new and not defective.Update 1/3/2025: Contacted manufacturer of the situation. They emailed me right away and let me tell you, never had this good of customer service before. I was planning on just replacing the ruined parts and getting it running again, but the representative said that they will send me a new ice maker. I have the representative all my details and the ice maker details, Amazon transaction #, etc and they requested a picture of the label on the ice maker. Sent it and waiting to hear back. So far so good. I will keep this updated as I go along the process. Lengthy review, but this is me reviewing the product and service and should be detailed to provide my experience. I mean the ice maker is of great quality and seeing the customer service they provide, definitely a rare moment and company whom help their consumers. Until I update again...

Please save your money, time and frustration, and do not buy this machine - or any Gevi machine. I purchased two of these units, and paid for the extra warranty. I knew from owning other countertop ice machines that they don't last. This has to be the best designed ice machine, in that it produces a large amount of ice and keeps quite a bit frozen in the bucket, but it does not last. In four months they have replaced each unit twice. Some may see this as great customer service - I see it as an item with severe flaws - flaws they are obviously aware of as they don't really question the issues. And I think at some point you hope it will break - after listening to the machine "scream" day and night while it makes ice. I have owned several other countertop units, and each time they break I think I will order a little more expensive "better quality" unit. I can say they don't exist. Two of these units were $1,000, plus the protection plan. I then paid a plumber to run a water line to each unit. I clean them probably every two weeks - which is another added expense and time. I have tried everything to get these units to work without an issue and it's just not possible. Another flaw of the unit is that after you clean it, it's really just complete luck if it makes ice again. It turns on, but you go back later to get ice and realize it's not working. It's hours of unplugging, plugging back in, turning on the buttons and saying a prayer. These two ice machines are hands down the most frustrating thing I have ever owned - and I have had two Frenchies - so I think I am qualified as an expert on frustrating, soul sucking, money draining issues.

When we renovated our summer home, we thought about putting in a built-in ice maker. Given the seasonal use of the home however, it really didn't make sense to do that. This ice maker is the perfect solution.CAPACITY: We purchased this ice maker to use for a recent weekend gathering of about 25 people over 3 days. Having to keep refilling an ice bucket or a cooler or, even worse, having people in and out of the kitchen freezer ice maker, were not appealing options! I admit that I was worried that this wouldn't keep up with the demand - I was very wrong. This machine makes more ice than you think! I just had to periodically check the water level and keep it filled which wasn't a big deal at all. And the machine keeps it chilled/frozen but doesn't clump it together.SIZE OF CUBES: The size of the ice is great! The pellets are about 1/2" cube (but round-ish) - perfect for cocktails and filling a glass of ice water on a hot day!NOISE: I don't find this appliance noisy at all. You can periodically hear the ice dropping in and it churning but I don't think it sounds any different than any other ice maker - built in or otherwise.EASE OF USE: EASY! EASY! EASY! We use it every weekend. Even if it is just a few of us, I plug it in when we get down on Friday and have been religious about draining the appliance at the end of every weekend so water doesn't sit in it (yuck). You just discard any remaining ice out of the collector, pop the drainage tubes from the back and hang them down to drain. It's really simple. Make sure that you leave a container for drainage under the unplugged tubes. I found out the hard way that even though the water has completely drained, some of the residual freezing water may still need to thaw and drain out. (OK - it's my new toy - I will admit it!) Filling the reservoir - I agree with other reviews --> if you fill it using a big water jug or pitcher, it can get a little "splashy". So I use a 24 oz plastic Nutribullet cup and that works like a charm - more pour control, less chance of it pouring out/over the sides of the pull-down door. Problem solved there!VALUE FOR MONEY: Worth it!!! I had been looking at the expensive GE ice makers that run into $600-$700 range and couldn't justify spending that kind of money. We purchased this appliance during a lightning deal sale for $340!!! We are very happy with the price we paid especially for the product it provides.SPEED: This makes ice pretty fast! And whatever sensor this thing has, it will start making ice as the collector bucket gets emptied by people (as long as there is water in the bottom).APPLIANCE SIZE: I consider this pretty compact compared to others I've seen and used in the past. It's too tall to slide under some standard wall cabinets. So double check your spacing between counter and wall cabinets.FLAVOR: I gave a 5-star rating for the "Flavor" rate feature but I don't know if that has to do with the machine, the water used and/or with maintenance. What I can say is that we use filtered water - not sure if that makes a difference in performance and taste but we absolutely don't have an issue with taste. I use the filtered water versus tap because we have "hard" water where we are and heaven only knows what is in that water!! And, as previously noted, I drain it at the end of every weekend which is super easy! I never just unplug and let water sit in the lines.ICE USAGE: You can definitely put this ice in a cooler for icing down beverages but you can't unload the ice into a standard kitchen ice tray for use later - it will turn into one big clump of ice cubes. The ice is meant to stay in the ice bucket in the machine where it chills to keep the ice at the perfect consistency. So don't think you can mass produce ice for use later in an ice bucket. This IS the perfect electric ice bucket!! Just periodically check the water levels and it will keep cranking!!Buy this even if it is just for your immediate family but especially if you like to entertain! You won't regret it.